Return and Refund Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

We accept change-of-mind returns for undamaged products, including items that have been opened or used. Items must be returned in their original packaging. You’ll also need your order number, receipt, or other proof of purchase.

To start a return, contact us at support@mytinkertribe.com or call/WhatsApp 03265447755.

If your return is accepted, we’ll provide instructions on how and where to send your package. You must dispatch the item within 7 days of return approval. Items sent back without first requesting and receiving approval will not be accepted.

Do not place tape or stickers directly on the manufacturer’s box. Please use an outer shipping package to protect the original packaging.

You can contact us with any return questions at support@mytinkertribe.com.

Damages and issues

Please inspect your order upon receiving it. If an item is defective, damaged, or incorrect, contact us within 7 days of delivery so we can evaluate the issue and help resolve it.

Please provide your order details, photographs, and a short video showing the problem.

For approved damaged or faulty returns, TinkerTribe pays the return shipping cost and refunds the amount paid for the returned items, including their original delivery charge.

Change-of-mind returns

If you change your mind, you may request a return within 7 days of delivery, provided the product remains undamaged and meets our packaging requirements.

For these returns, the customer pays return shipping. We refund only the product value paid for the returned items. Original delivery charges are not refundable.

Exceptions / non-returnable items

Items that have become damaged after delivery are not eligible for change-of-mind returns. This does not affect your ability to report products that arrived damaged or faulty.

Returns received in inadequate condition or with tape or stickers placed directly on the manufacturer’s box may be declined and sent back.

Colour variations alone are not treated as defects. However, undamaged items may still be returned under our change-of-mind conditions. We do not offer paid colour selection.

Exchanges

Contact us within 7 days of delivery to request an exchange. We’ll confirm approval, replacement availability, and return instructions.

TinkerTribe pays delivery of approved exchanges. Return shipping is paid by TinkerTribe for damaged or faulty items and by the customer for change-of-mind returns.

European Union 14-day cooling-off period

Where applicable EU consumer law provides a withdrawal right, you may cancel your eligible purchase within 14 days of delivery without giving a reason, subject to statutory exceptions. Mandatory rules concerning return deadlines, conditions, and refunds—including standard delivery charges—take precedence over this policy. EU consumer guidance.

Refunds

Approved refunds are initiated within 48 hours of receiving the returned items and sent to the bank account you provide.

Your bank may take additional time to process and credit the payment. If you need an update, contact support@mytinkertribe.com or 03265447755.

This policy does not limit any rights you have under applicable law.

Contact

TinkerTribe
Mussayib Quddusi
Makkah Centre, Second Floor, Urdu Bazaar, Lahore, Pakistan
Email: support@mytinkertribe.com
Phone/WhatsApp: 03265447755

We will confirm the return address when approving your request.